Frequently asked questions
Do cookies mean I could get cold calls or junk mail?
Can cookies pass on my personal information to others?
Do cookies compromise my security when I’m logged on?
The cookies we use are completely safe. In fact, many of them are used purely to provide important security features.
What are cookies?
Cookies are small text files that are sent to and stored on your computer, smartphone or other device for accessing the internet, whenever you visit a website. Cookies are useful because they allow a website to recognise a user’s device.
More information about cookies can be found on allaboutcookies.org.
How cookies make our website safer and easier to use
Cookies can also allow us to tailor the content of our website to suit your interests.
Finally, we use ‘analytics’ cookies to help us make our website better for those who visit it regularly. They help us work out what users like and don’t like and how we can improve things for you.
When we include links to other websites, please bear in mind they will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies as we are not responsible or liable for their privacy practices.
How we work with trusted third parties
Third parties are trusted suppliers to The Pet Partnership Limited. They include partners who help us improve our website, such as Google Analytics, who provide statistics about which pages are visited most frequently.
The only time cookies would enable us to share personal information such as your name, address, telephone or email is when you have given us express consent to pass it on to a trusted third party.
How we improve our email
We use email analytics and reporting tools to see how many of our emails are opened and which links receive the most clicks. Knowing which articles and topics our customers like and which they don’t like helps us improve our content and make our emails more relevant.
If you wish to unsubscribe from marketing emails, please click on the link located in the footer of any marketing email you’ve received from us.