Cookie Policy

Understanding how and why we use cookies

We use cookies to give you the best possible experience on our website. Cookies allow you to do many things such as log on, have us ‘remember’ your log-in preferences, apply for products and services online.

When you visit this site, we ask for your consent to use cookies. However, this Cookie Policy allows you to amend your preference for tailored content cookies.

To find out more about how we use cookies and what benefits they bring, please take a few moments to read this Cookie Policy.

Frequently asked questions

Do cookies mean I could get cold calls or junk mail?

We never use the data gathered through cookies to contact you via post, email or phone. We may use cookies to show you subtly tailored content on our website or other websites of things we think you might be interested in, but only in relation to products and services. You will never see advertising on our website from anyone other than The Pet Partnership Limited and our agents.

Can cookies pass on my personal information to others?

The only time we may use cookies to share personal information such as your name, address, telephone or email is when you have given us express consent to do so. For example, by buying a product from one of our suppliers who will deliver on our behalf.

Do cookies compromise my security when I’m logged on?

The cookies we use are completely safe. In fact, many of them are used purely to provide important security features.

What are cookies?

Cookies are small text files that are sent to and stored on your computer, smartphone or other device for accessing the internet, whenever you visit a website. Cookies are useful because they allow a website to recognise a user’s device.

More information about cookies can be found on allaboutcookies.org.

We use cookies to safeguard your privacy when you’re browsing our website.

Cookies can also allow us to tailor the content of our website to suit your interests.

Finally, we use ‘analytics’ cookies to help us make our website better for those who visit it regularly. They help us work out what users like and don’t like and how we can improve things for you.

When we include links to other websites, please bear in mind they will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies as we are not responsible or liable for their privacy practices.

Third parties are trusted suppliers to The Pet Partnership Limited. They include partners who help us improve our website, such as Google Analytics, who provide statistics about which pages are visited most frequently.

The only time cookies would enable us to share personal information such as your name, address, telephone or email is when you have given us express consent to pass it on to a trusted third party.

How we improve our email

We use email analytics and reporting tools to see how many of our emails are opened and which links receive the most clicks. Knowing which articles and topics our customers like and which they don’t like helps us improve our content and make our emails more relevant.

If you wish to unsubscribe from marketing emails, please click on the link located in the footer of any marketing email you’ve received from us.